International Distributors

Cascade Designs Inc. and Cascade Designs Ltd. are the parent company of MSR, Therm-a-Rest, Platy, SealLine and PackTowl outdoor brands.

If you’re located in the United States or Canada: please contact support through our portal.

If you’re located outside of the United States or Canada, please contact the regional distributor located in your region from the chart below. The independent distributor may be able to help with warranty issues, ordering parts or answering questions – there may be a fee associated with any parts requests. There may be some limitations with what the independent distributor in each country will be able to assist with. We advise that if you’re experiencing an issue, the best option is always going to be to return the item to the place of purchase.

Armenia

ArpiUP

Citadel Business Center, 105/1 Teryan Street, Office

Yerevan, Armenia

www.nrbgroup.company/arpiup

[email protected]

Tel: (+374) 98 229042

Australia

Spelean Pty Ltd

PO Box 645

Artarmon, NSW 1570

www.spelean.com.au/pages/contact

Greg Foord

[email protected]

Tel: 61 02 9966 9800

Fax: 61 02 9966 9811

Australia Warranty/Repairs

Spelean Pty Ltd

PO Box 645

Artarmon, NSW 1570

www.spelean.com.au/pages/support-warranty

Paul Lidgard

[email protected]

Tel: 61 02 9966 9800

Fax: 61 02 9966 9811

Austria

Fa. Elementum - Outdoor Distribution

Lindaustrasse 119

Bad Ischl, A-4820

www.elementum.at

Beatrix Goslett

[email protected]

Tel: (+43) 664-2066100

Benelux

C.J. Agencies BV

Hermesweg 28

3741 GP Baarn, , Netherlands

www.cjagencies.nl

[email protected]

For warranty claims, please contact the retailer where you purchased the product with a copy of your receipt.

Belize

Westrac Ltd. Dba Midway

Center Road

Spanish Lookout

store.midwayltd.com

Jacob Penner

[email protected]

Tel: 501-823-0095

Bolivia

The Wall Bolivia

Calle Illampu 828

www.thewallbolivia.com

Alberto Leon

[email protected]

Tel: 2451265

Chile

La Cumbre

Avenida Apoquindo 5258

Las Condes

www.lacumbreonline.cl

[email protected]

Tel: +56 2 2220 99 07

China

Himalaya Trading Co., Ltd.

RM7D, Shangbu Building
68 Nanyuan Road
Shenzhen, GD 518031

www.himalayagears.com.cn

Jack Lin

[email protected]

Tel: +86 755 8213 2348

Fax: +86 755 8213 7288

Colombia

Suescalada.com

Carrera 23# 53A-05 piso 3
Bogota

www.suescalada.com

Colombia

Thundra Outdoors 85

Calle 85 No 11-26,
Bogotá

www.thundraoutdoors.com

Catalina Marulanda

[email protected]

Tel: +57 1 2189045

Colombia

Thundra Outdoors 122

Calle 122 No 15A-64,
Bogotá

www.thundraoutdoors.com

[email protected]

Tel: +57 (1) 4757255

Costa Rica

Stone Mountain Outdoors

Ruta 27, Plaza Obelisco #10
Santa Ana, San Jose
Costa Rica 10904

www.stonemountainoutdoors.com

Michael Evans
Mark Evans

[email protected]

Tel: (506) 2582-1846

Costa Rica

Grupo Eskalar

Escazu el Spot
10201 San Jose

Julio Arce Montero

[email protected]

Tel: 506 87183185

Czech Republic

VERTONE s.r.o.

Podhorská 168
466 02 Jablonec and Nisou
Czech Republic

www.vertone.cz

[email protected]

Tel: +420 489 200 200

Denmark

Fritidsagenten

Lejrvej 9
Vaerlose, 3500

Anders Rex Larsen

[email protected]

Tel: 45-44-479094

Fax: 45-44-478084

Ecuador

Tatoo Cía Ltda.

Retamas E1-136
Quito

www.tatoo.ws

[email protected]

Tel: +593 2 240 6526

Estonia

MATKASPORT OU

Tondi 17,
Tallinn, 11313

www.matkasport.ee

Tarmo Mere

[email protected]

Tel: +372 6813 130

Fax: +372 6813 131

Finland

Nordic Trail Oy

Nordic Trail Oy
PL 2227
96201 Rovaniemi

www.nordictrail.fi

Tel: (+358) 20 731 0439

France

P.L. Diffusion S.A.

6 rue Maurice Savin
26210 Moras en Valloire

www.pl-diffusion.fr

Eric Lafuma

[email protected]

[email protected]

Tel: 33-4-75316076

Fax: 33-4-75317899

(Repairs: please contact your local dealer for after-sales service)

Georgia

MOGZAURI LLC

193 Nutsubidze Str.
Tbilisi, Georgia, 0186, Georgia

[email protected]

Tel: (+995) 595 565 565

German Warranty/Repairs

German Warranty Collection Point

Katharinenstr. 7
Fuerth, 90762

Werner Zinnsmeister

[email protected]

Tel: +353 21 - 4621481

Fax: +353 21 4621422

Greece

Dimitriadis S.A.

10 Molierou st.
Metamorfosi, GR 14452

dimitriadis.com.gr

[email protected]

Tel: +(30) 211 7056184

Fax: +(30) 211 4111235

Guatemala

La Rocalla

13 Calle 4-29 Avenida Zona 10
Plaza Fontabella
Local G8
Guatemala City

larocallaguatemala.com

[email protected]

Tel: 502 2336-5430

Hong Kong

Orient Fair Development, Ltd.

Room 1018
Vanta Industrial Center
21-33 Tai Lin Pai Road
Kwai Chung, N.T.

www.orientfair.com

[email protected]

Tel: (852) 2410-1952

Fax: (852) 2418-0544

Hungary

Mountex Kft.

2000 Szentendre
Rózsa u. 16.

www.mountex.hu

Zsolt Lisziczky

[email protected]

Tel: +36 26 501-220

Fax: +36 26 501-221

Iceland

ÚTILÍF

Álfheimum 74
Reykjavik, 104

www.utilif.is

Hordur Magnusson

[email protected]

Tel: +354-5451500

Fax: +354-5451515

Ireland

Progressive Distribution

Mill Lane
Palmerstown
Dublin, D20 DY26

Tel: 353 1 6208615

Ireland

CASCADE DESIGNS LTD.

Dwyer Road,
Midleton, County Cork, P25 H582

[email protected]

Tel: +353-(0)21-4621400

Fax: +353 (0)21-4613690

Ireland

CASCADE DESIGNS LTD. WARRANTY/REPAIRS DEPARTMENT

Dwyer Road,
Midleton, County Cork, P25 H582

[email protected]

Tel: +353-(0)21-4621400

Fax: +353 (0)21-4613690

Please be advised that due to Brexit, direct returns from the UK to Ireland may incur VAT and Duty charges. To ensure no charges are incurred, please work with your shipper. VAT and Duty will not be paid by Cascade Designs Warranty department and your product will therefore be returned.

The most consistent returns method is using our collection centre in the UK to avoid any possible charges or delays.

Israel

Lapidot Outdoor Equipment

Oren St, 4
Hi Port, Industrial Area Shoham P.O.BOX 8033
Shoham 6085002

www.lapidot.net

Simon Horev

[email protected]

Tel: +972.8.9797.040

Italy

Outback '97

Via Baioni 24
Bergamo, 24123

www.outback.it

Mauro Conti

[email protected]

Tel: +39 (0)35 361103

Japan

Mochizuki Outdoor Tools

323 Shimosugoro
Sanjo-shi
Niigata-ken, 955-0093

www.e-mot.co.jp

Mayuko Mochizuki

[email protected]

Tel: (81) 256-32-0819

Fax: (81) 256-32-0880

Korea

Ho Corporation

606 KT Building
85-2 Yeomri-Dong
Mapo-gu,
Seoul, 04137

www.msrgear.co.kr

S. Kim

[email protected]

Tel: (82) 02-749-0480

Fax: (82) 02-749-0484

Latvia

Vesspo Ltd.

Brivibas 155 Str.
Riga, LV-1012

www.celotajs.com

[email protected]

Tel: +371 67 360 330

Fax: +371 67 378 427

Lithuania

LUKLA, UAB

Antakalnio g. 42
Vilnius 10304

www.lukla.lt

[email protected]

Tel: +370 610 32 831

Macedonia

VEKON INT DOOEL

Leninova br.60/2 lok3, 1000 Skopje, Macedonia

Borche Janevski

[email protected]

Tel: +389 2 3298 259

Fax: +389 2 3130 035

Malta

Adventure Camping Shop Ltd

Dun Karm Street, B’kara Bypass, c/w Giovanni Papaffy Street, BKR 4021 Birkirkara, Malta

[email protected]

Tel: (+356) 2144 3386

Mexico

Vertimania Satélite

Federico T. de la Chica #11-B
CD. Satélite
Naucalpan, Edo. de México, 53100

www.vertimania.com

[email protected]

Tel: (55) 53 93 52 87

Fax: 5393-8426

Mexico

Vertimania Mixcoac

Patriotismo #724 Entre Holbein y Rubens
Col. San Juan
México, D.F., 03730

www.vertimania.com

[email protected]

Tel: (55) 56 15 52 29

Fax: 5235-4659

Mexico

Vertimania Guadalajara

Av. La Paz #2308-4
Col. Americana
Guadalajara, Jalisco, 44890

www.vertimania.com

[email protected]

Tel: (33) 36 16 53 71

Fax: 3-630-2291

Moldova

X-Style Outdoor Equipment Center

bd.Grigore Vieru 27
Moldova

www.xstyle.md

[email protected]

Tel: +37322210050

Mongolia

Ayanchin Outfitters

Chinggis Avenue 201/3
Khan-Uul District
Ulaanbaatar, 210620

www.ayanchin.mn

[email protected]

Tel: 70119211

Fax: 70129211

Northern Mariana Islands

Aqua Connections Inc

PMB 292
Box 10000
Saipan MP 96950

www.saipan-aquaconnections.com

Yugo Narita

[email protected]

Tel: (670) 233 3304

New Zealand

Ampro Sales, LTD

4 Aglionby St
Lower Hutt 5010
Wellington

www.ampro.co.nz

Sandy McLean

[email protected]

Tel: 64 (4) 939 6800

Norway

Varri AS

Hasleveien 15E
Oslo, 0571

www.varri.no

[email protected]

Tel: +47 22 71 92 00

Fax: +47 22 71 92 01

Perú

UTIL S.A

Av.Benavides 1616
Miraflores
Lima

www.campingperu.com/tienda

[email protected]

Tel: (511) 445-5981

Fax: (511) 242-1779

Perú

Tatoo Adventure Gear

Av. Prescott 295
San Isidro
Lima

www.tatoo.ws

Manuel Fuigueredo

[email protected]

Tel: +51 1 421 1562

Perú

Tatoo Adventure Gear

Portal Espinar 144
Cusco

www.tatoo.ws

Benjamin Cifuentes

[email protected]

Tel: +51 84 236 703

Perú

Inkaport Perú SAC

Av. Del Ejercito 250 of 404
Miraflores
Lima

www.inkaport.com

Claudio Castillo

[email protected]

Tel: +51-997 035264

Philippines

OUTDOOR ARMORY

MEZZANINE LEVEL ALS BUILDING #23
AGUIRRE AVE.
BF HOMES
PARANAQUE CITY, METRO MANILA, 1720

www.theoutdoorarmory.com

Dave Montemayor

[email protected]

Tel: +632 772 03 90

Poland

Paker sp. z o.o.

ul. Plocka 17 lok. 8
Warsaw, 01-231

www.paker.com.pl

Pawel Trochimiuk

[email protected]

Tel: (+48) 22 631 82 01

Fax: (+ 48) 22 631 20 64

Portugal

Altitude Pro

Edf. HomeSpace
Av. dos Cavaleiros nº72, 1ºPiso
2790-045

www.altitude-pro.com

Altitude

[email protected]

Tel: +351 210 163 726

Romania

MMSPORT

Str. Vasile Lucaciu, Nr. 82 - 84 Bl. C, Et. 1, Bucuresti, Sector 3, 030696

www.mmsport.ro

Adrian Matei

[email protected]

Tel: +4 0722 400 936, +4 0787 786 867

Singapore

Outdoor Life Pte Ltd

107 North Bridge Road
#02-20 Funan
Singapore 179105

www.outdoorlife.com.sg

Hu Xin

[email protected]

Tel: +65 6970 5441

Slovak Republic

Vertical Trade s.r.o.

V Aleji 42
Jablonec nad Nisou, Czech Republic, 466 01

www.vertical.cz

Katerina Ryžáková

[email protected]

Tel: +420 483 711 459

Fax: +420 483 316 768

Slovenia

ALPVENT D.O.O.

Dobracevska 49
Ziri, 4226

Aleksander Kopac

[email protected]

Tel: (+386) 4 51 91 533

Fax: (+386) 4 51 91 533

South Africa & Sub Saharan

Eiger Equipment (Pty) Ltd.

Unit 3, De Waal Park
Greenville Road
Diep River 7800
Cape Town

www.eigerequipment.co.za

John Fontyn

[email protected]

Tel: +27.021.555.0363

Fax: +27.021.551.3544

Spain

Pro Wind SL

Apdo. de Correos 59
33420 LUGONES
Spain

Richard Elvira

[email protected]

Tel: +34 - 916304996

Sweden

Granitbiten

Atlasgatan 3
Stockholm, S-113 20

www.granitbiten.com

[email protected]

Tel: +46 8 611 39 49

Switzerland

ICON Outdoor Distribution

Aathalstrasse 84
Uster, CH-8610

[email protected]

Tel: +41 44 388 41 21

Fax: +41 44 382 20 76

Taiwan

Hazelwoods Co., Ltd.

6F., No. 246, Sec. 3
Chengteh Road,
Taipei 103

www.hazelwoods.tw

Gavin Tsai

[email protected]

Tel: 886-2-22982231

Fax: 886-2-22982217

Thailand

Outdoor Heaven Co.,Ltd.

ThailandOutdoor Shop
518/1 Soi Sahathong
Wangthonglang
Bangkok, 10310

www.thailandoutdoorshop.com

Tanapat Harikul

[email protected]

Tel: +662-934-8188

Turkey

Nunatak Distribution Ltd.

Asagi Ovecler Mah. 1324. Cad. No:39/2
Cankaya/Ankara

www.nunatak.com.tr

[email protected]

Tel: +90 312 440 18 21

Fax: +90 312 472 03 44

UK Warranty & Repair

[email protected]

UK Agent
Scotland & Lake District

ProAgencies Ltd

www.proagencies.com

Lawrence Friell

[email protected]

Tel: 077 9590 4043

UK Agent
Northern England

ProAgencies Ltd

www.proagencies.com

Sam Markovic

[email protected]

Tel: 07398 141963

UK Agent
Midlands

ProAgencies Ltd

www.proagencies.com

Matt Moore

[email protected]

Tel: 0773 421 5821

UK Agent
South

ProAgencies Ltd

www.proagencies.com

Seb Murphy

[email protected]

Tel: 0773 421 5821

Ukraine

Arnica Distribution Ltd.

A.Tsedika str 12
Kyiv, 03057

www.arnica.com.ua

Maria Khramova

[email protected]

Tel: (+380) 99 2776722

United Arab Emirates

Global Climbing Trading LLC

PO Box 474476
Dubai Investment Park 1
Dubai

www.globalclimbing.com

[email protected]

Tel: +971 4 8829 361

Fax: +971 4 8829 362