Warranty & Repair

This Limited Lifetime Warranty is provided to you by Cascade Designs, Inc., a company doing business as Packtowl. So long as you are the original purchaser, and you use your Packtowl product for the use it was intended (for example, using packs for hydration while on the trail, and not as rock carriers for landscaping efforts), and you treat your products with care and maintain them properly, we warrant your product to be free from defects in materials and workmanship for the useful life of your product..

“Useful life” means your product’s lifetime—not your lifetime; in other words, your product’s warranty lasts only until it has reached the point where it is no longer safely useful/functional, a point which varies for each product depending how often a product is used, where it is used, how well it has been cared for and maintained, etc. The wear and tear all products experience through use will cause them to show age and wear; the more a product is used, the faster wear and tear will occur, and the faster that product will reach the end of its useful life.

Following your purchase of a Packtowl product from an authorized Packtowl retailer, original product parts we determine are defective in materials or workmanship (so long as the defect was not caused by damage while in your possession, or unreasonable use, or failure to provide reasonable and necessary maintenance), we will repair or replace at our expense. In instances where your warranty-eligible Packtowl product requires service, but we no longer manufacture the product, or feel that it cannot be repaired, we may offer to replace your product with one of comparable value and function.

This warranty does not cover wear and tear to your product. Common examples of wear and tear include: faded colors, abrasions, scuffing/scratches, degradation of materials caused by UV exposure or use, and corrosion, etc. Additionally, this warranty does not cover products that have been altered in any way, improperly maintained, or misused, abused, or neglected

If we determine that the problem you are experiencing is not covered under warranty, we will, if possible, repair your product for a reasonable charge that includes return shipping and handling.

For those outside the U.S. and Canada, to obtain service under this warranty please call 1.800.531.9531 [M-F, 8:00-4:00, PDT] to obtain a Return Authorization number and mailing information.

Many of our international distributors have regional offices and are set up to service products purchased in-country and those being used by tourists and travelers. Some may charge a service fee on products imported from non-local sellers; please contact the distributor for details.

If you are inside the U.S. or Canada, you may click here to create an RA# online. Send in the item(s) to Cascade Designs, Inc. with the RA#, your name and return address marked on the outside of the package. You are responsible for all costs associated with returning your product to us; however, if we determine that the problem you’re experiencing is covered under warranty, upon fixing or replacing your product, we will return the product to you free of charge.

If we determine that the problem you are experiencing is not covered under warranty, we will, if possible, repair your product for a reasonable charge that includes return shipping and handling.

For those outside the U.S. and Canada, to obtain service under this warranty please call 1.800.531.9531 [M-F, 8:00-4:00, PDT] to obtain a Return Authorization number and mailing information.

Many of our international distributors have regional offices and are set up to service products purchased in-country and those being used by tourists and travelers. Some may charge a service fee on products imported from non-local sellers; please contact the distributor for details.